This Privacy Policy has been designed to comply with the European Union's General Data Protection
Regulation (GDPR) and other applicable EU data protection laws.
Welcome to BuddyPro. We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and its associated services: our website (buddypro.io), Workforce (mobile application for field workers), Marketplace (customer application for purchasing services), and Admin (web application for managers).
Depending on which BuddyPro application you use, we may collect:
For All Users (Website, Workforce, Marketplace, and Admin):
Contact information (name, email address, phone number)
Account credentials (username, password)
Device information (device type, operating system, IP address)
Location data (with your permission)
Payment information (processed through secure third-party payment processors)
For Website Visitors (buddypro.io):
IP address and browser information
Pages visited and time spent on site
Availability schedules
Contact form submissions
Newsletter subscriptions (with consent)
Cookie preferences
For Workforce Users (Field Workers):
Professional qualifications and skills
Work history and performance metrics
Availability schedules
Location data during work hours for service coordination
For Marketplace Users (Customers):
Service preferences and history
Property/service location details
Communication preferences
Service reviews and feedback
For Admin Users (Managers):
Business information
Employee management data
Order and service tracking information
Business performance analytics
We automatically collect information about how you interact with our platform, including:
Website (buddypro.io):
Pages visited and navigation patterns
Time spent on each page
Clicks and interactions
Search queries
Form submissions
Download activity
Browser type and version
Applications (Workforce, Marketplace, Admin):
Screens or pages visited
Features used
Error logs
Session duration
User interactions and preferences
We use your information for the following purposes:
3.1 To Provide and Improve Our Services
Display information about our services on our website
Process contact form submissions and inquiries
Facilitate service bookings and delivery
Process payments
Match field workers with appropriate service requests
Optimize service delivery routes
Improve platform functionality and user experience
Provide personalized content and recommendations
3.2 For Communication
Respond to website inquiries and contact form submissions
Send newsletters and informational updates (with your consent)
Send service updates and notifications
Provide customer support
Send marketing communications (with your consent)
Facilitate communication between customers and service providers
3.3 For Business Operations
Analyze usage patterns to improve our services
Monitor and improve platform performance
Prevent fraud and ensure security
Comply with legal obligations
4.1 Legal Basis for Processing
Under the GDPR, we process your personal data on the following legal bases:
Contract: Processing necessary for the performance of our contract with you
Legitimate Interests: Processing necessary for our legitimate interests, provided these interests
are not overridden by your rights and freedoms
Legal Obligation: Processing necessary to comply with our legal obligations
Consent: Processing based on your specific consent
For each major processing activity, the specific legal basis is as follows:
Website analytics and improvement: Legitimate Interests
Newsletter subscriptions: Consent
Contact form processing: Legitimate Interests or Consent
Account management and service provision: Contract
Service improvement and analytics: Legitimate Interests
Marketing communications: Consent
Compliance with legal requirements: Legal Obligation
4.3 Within BuddyPro Services
Information is shared between our website and applications as necessary to provide services:
Website inquiries and lead information are shared with Admin for follow-up
Customer information from Marketplace is shared with Workforce to enable service delivery
Field worker information from Workforce is shared with Admin for management purposes
Order information is shared across all platforms as needed for service coordination
Website analytics help improve user experience across all platforms
4.4 With Third Parties
We may share information with:
Payment processors to complete transactions (legal basis: contract)
Cloud service providers that host our platform within the EU (legal basis: legitimate interest)
Analytics providers to help us improve our services (legal basis: legitimate interest)
Professional service providers such as legal and accounting (legal basis: legitimate interest)
For each third party, we have Data Processing Agreements in place that comply with Article 28 of the GDPR. We ensure all third parties process your data securely and in accordance with EU data protection laws.
We do not sell your personal information to third parties and we do not transfer your data outside of the EU without appropriate safeguards.
4.5 Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental
request.
We implement appropriate technical and organizational measures to protect your personal information
in accordance with GDPR Article 32. These measures include:
Encryption of personal data during transmission and at rest
Regular testing and evaluation of security measures
Ability to ensure ongoing confidentiality, integrity, and availability of processing systems
Regular backups and procedures for restoring data in the event of an incident
Access controls and authentication procedures to prevent unauthorized access
Staff training on data protection and security practices
Data protection impact assessments for high-risk processing activities
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and will inform affected individuals without undue delay, as required by GDPR.
Despite these measures, no method of transmission over the internet or electronic storage is 100%
secure, and we cannot guarantee absolute security.
As our services operate within the EU, you have the following rights under the General Data Protection Regulation (GDPR):
Right to access: You can request a copy of the personal information we hold about you
Right to rectification: You can request correction of inaccurate or incomplete information
Right to erasure: You can request deletion of your personal information (also known as the "right to be forgotten")
Right to restrict processing: You can request limitation of how we use your data
Right to data portability: You can request transfer of your data in a machine-readable format
Right to object: You can object to certain types of processing, including direct marketing
Right to withdraw consent: Where processing is based on consent, you can withdraw consent at any time
Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority
To exercise these rights, please contact us at
privacy@buddy.pro.ioWe use cookies and similar technologies to enhance your experience, analyze usage, and collect information about how you interact with our platform. In accordance with EU law, we will ask for your explicit consent before placing any non-essential cookies on your device. You can manage your cookiepreferences at any time through our cookie management tool accessible on our website, or through your browser settings.
Types of Cookies We Use:
Essential cookies: Necessary for the basic functionality of our platform
Preference cookies: Remember your settings and preferences
Analytics cookies: Help us understand how you use our services
Marketing cookies: Used to deliver relevant advertisements (only with your explicit consent)
Our services are not intended for children under 16 years of age, and we do not knowingly collect or process personal data from children under 16. In accordance with GDPR Article 8, if we learn that we have received personal data from a child under 16 without verification of parental consent, we will
delete that information as quickly as possible. If you believe we have collected information from a child under 16, please contact our Data Protection Officer immediately at
BuddyPro operates exclusively within the European Union. All your personal data is stored and processed on servers located within the EU, in compliance with GDPR and other applicable EU data protection laws.
If we need to transfer your data outside the EU for any reason, we will ensure that adequate safeguards are in place (such as EU Standard Contractual Clauses) and will inform you of such transfers in advance.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable laws. Specific retention periods vary depending on the type of data and purpose:
Account information: Retained for the duration of your account plus 12 months after account closure
Website analytics data: Retained for 26 months in Google Analytics
Contact form submissions: Retained for 2 years unless deleted upon request
Newsletter subscriptions: Retained until you unsubscribe
Transaction data: Retained for 7 years to comply with financial regulations
Communication records: Retained for 2 years from last interaction
Usage data: Retained for 13 months in an identifiable form
You may request deletion of your data at any time, subject to legal retention requirements. Upon reaching the end of the relevant retention period, your personal data will be anonymized or securely deleted.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
BuddyPro is the data controller for the personal information collected through our platform. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions regarding this Privacy Policy.
If you have questions or concerns about this Privacy Policy or our data practices, please contact our DPO at:
Account information: Retained for the duration of your Google Analytics is used to track website usage (with cookie consent) plus 12 months after account closure
Contact forms collect information for lead generation and customer support
Newsletter subscriptions require explicit consent
Cookie banner manages consent for non-essential cookies
IP addresses are logged for security and analytics purposes
Location services are used during work hours to coordinate service delivery
Performance metrics are collected to improve service quality
Push notifications are used for work assignments and updates
Order history is stored to improve future service recommendations
Payment information is processed but not stored on our servers
Location services are used to match customers with nearby service providers
Analytics tools track business performance metrics
Employee data is processed for scheduling and management
Access controls restrict information based on administrative role
Från soloentreprenör till tillväxtbolag - BuddyPro skalar med dig, utan att lägga på onödigt krångel.
Ensam på kontoret eller 100 i teamet? Inga problem. BuddyPro hänger med – utan att bli krångligare.