These Terms of Service comply with European Union consumer protection laws and regulations.
Welcome to BuddyPro. These Terms of Service ("Terms") govern your use of our platform and services, including our website (buddypro.io), Workforce mobile application, Marketplace customer application, and Admin web application (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
BuddyPro is operated by BuddyPro AB, a company registered in Sweden with the following details:
Company Information:
BuddyPro is operated by BuddyPro AB, a company registered in Sweden with the following details:
BuddyPro provides a comprehensive platform connecting customers with field service providers through our integrated ecosystem of applications and website.
3.1 Website (buddypro.io)
Our website provides information about our services, allows inquiries, and serves as a portal for accessing our applications.
3.2 Workforce Application
A mobile application designed for field workers to:
Receive and manage service assignments
Track work progress and location
Communicate with customers and managers
Submit reports and documentation
3.3 Marketplace Application
A customer-facing application that enables users to:
Browse and book services
Track service progress
Communicate with service providers
Make payments and provide reviews
3.4 Admin Web Application
A management platform for businesses to:
Manage employees and service providers
Monitor orders and service delivery
Configure business settings
Access analytics and reporting
4.1 Eligibility
To use our Services, you must:
Be at least 18 years of age
Have the legal capacity to enter into contracts
Provide accurate and complete information during registration
Comply with all applicable laws and regulations
4.2 Account Registration
You must create an account to access certain features of our Services
You are responsible for maintaining the confidentiality of your account credentials
You must immediately notify us of any unauthorized use of your account
You may only create one account per person or business entity
4.3 Account Types
We offer different account types for different user roles:
Customer Accounts: For individuals and businesses seeking services
Worker Accounts: For field service providers
Manager Accounts: For businesses managing service operations
5.1 Acceptable Use
You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:
Violate any applicable laws or regulations
Infringe on the rights of others
Upload malicious code or attempt to compromise our systems
Use the Services for fraudulent or deceptive purposes
Harass, abuse, or harm other users
Interfere with the normal operation of the Services
5.2 Content Standards
Any content you submit must:
Be accurate and truthful
Not violate intellectual property rights
Not contain offensive, discriminatory, or inappropriate material
Comply with applicable data protection laws
5.3 Professional Conduct (For Service Providers)
Field workers and service providers must:
Maintain professional standards in all interactions
Provide services with reasonable care and skill
Comply with safety regulations and industry standards
Respect customer property and privacy
6.1 Service Requests
Customers can request services through the Marketplace application
All service requests are subject to availability and acceptance by service providers
We do not guarantee that any particular service request will be fulfilled
6.2 Pricing and Payments
Service prices are set by service providers and displayed in the application
All prices include applicable VAT as required by EU law
Payment processing is handled through secure third-party payment processors
Customers authorize payment at the time of booking
6.3 Cancellations and Refunds
Cancellation policies vary by service type and timing
Customers may cancel services according to the cancellation policy displayed at booking
Refunds will be processed according to our refund policy and EU consumer protection laws
For digital services, the 14-day withdrawal right may not apply if service delivery has begun with
your consent
7.1 Our Rights
BuddyPro and all related trademarks, logos, and branding are our intellectual property
The Services, including software, design, and content, are protected by copyright and other intellectual property laws
You may not copy, modify, distribute, or create derivative works without our written permission
7.2 User Content
You retain ownership of content you submit to our Services
By submitting content, you grant us a license to use, display, and distribute it as necessary to provide our Services
You represent that you have all necessary rights to grant this license
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.
9.1 Availability
We strive to maintain high availability of our Services
We do not guarantee uninterrupted access and may experience downtime for maintenance or technical issues
We are not liable for any damages resulting from service interruptions
9.2 Modifications
We may modify, suspend, or discontinue any aspect of the Services at any time
We will provide reasonable notice of material changes when possible
Continued use of the Services after modifications constitutes acceptance of the changes
To the maximum extent permitted by EU law:
Our liability is limited to the amount paid by you for the Services in the 12 months preceding the claim
We are not liable for indirect, incidental, or consequential damages
Nothing in these Terms limits our liability for death, personal injury, fraud, or other matters that cannot be excluded by law
11.1 Service Provider Disclaimer
BuddyPro acts as a platform connecting customers with independent service providers
We do not employ service providers and are not responsible for their actions
Service quality and outcomes are the responsibility of the individual service providers
11.2 Warranty Limitations
Services are provided "as is" and "as available"
We make no warranties regarding service availability, accuracy, or fitness for a particular purpose
Your statutory rights as a consumer under EU law are not affected by these Terms
You agree to indemnify and hold harmless BuddyPro, its officers, directors, employees, and agents
from any claims, damages, or expenses arising from:
Your use of the Services
Your violation of these Terms
Your violation of any rights of another party
Content you submit to the Services
13.1 Governing Law
These Terms are governed by Swedish law and EU regulations applicable to consumer contracts.
13.2 Dispute Resolution
We encourage resolving disputes through direct communication
For consumer disputes, you may access the European Commission's Online Dispute Resolution platform at
Online Dispute ResolutionAny legal proceedings must be brought in the courts of Stockholm, Sweden, subject to mandatory consumer protection laws
13.3 Consumer Rights
If you are a consumer, nothing in these Terms affects your statutory rights under applicable consumer protection laws.
14.1 Termination by You
You may terminate your account at any time by contacting us
Upon termination, your access to the Services will cease
Some provisions of these Terms will survive termination
14.2 Termination by Us
We may terminate or suspend your account if you:
Violate these Terms
Engage in fraudulent or illegal activity
Pose a risk to other users or our Services
Fail to pay applicable fees
14.3 Effect of Termination
Upon termination:
Your access to the Services will be discontinued
We may delete your account and associated data
Outstanding obligations will remain in effect
We are not liable for any failure to perform our obligations due to circumstances beyond our
reasonable control, including natural disasters, government actions, pandemics, or technical failures of
third-party services.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full
force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and BuddyPro regarding the Services.
We may update these Terms from time to time. We will notify you of material changes by:
Posting updated Terms on our website
Sending email notification to registered users
Displaying notice within our applications
Continued use of the Services after the effective date constitutes acceptance of the updated Terms.
If you have questions about these Terms, please contact us at:
These Terms are written in English. In case of any conflict between the English version and any translation, the English version shall prevail, except where local law requires otherwise for consumer contracts.
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