Terms of Service

Last Updated: March 6, 2025

These Terms of Service comply with European Union consumer protection laws and regulations.

1. Introduction and Acceptance

Welcome to BuddyPro. These Terms of Service ("Terms") govern your use of our platform and services, including our website (buddypro.io), Workforce mobile application, Marketplace customer application, and Admin web application (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. About BuddyPro

BuddyPro is operated by BuddyPro AB, a company registered in Sweden with the following details:

Company Information:

BuddyPro is operated by BuddyPro AB, a company registered in Sweden with the following details:

BuddyPro provides a comprehensive platform connecting customers with field service providers through our integrated ecosystem of applications and website.

3.Services Description

3.1 Website (buddypro.io)

Our website provides information about our services, allows inquiries, and serves as a portal for accessing our applications.

3.2 Workforce Application

A mobile application designed for field workers to:

  • Receive and manage service assignments

  • Track work progress and location

  • Communicate with customers and managers

  • Submit reports and documentation

3.3 Marketplace Application

A customer-facing application that enables users to:

  • Browse and book services

  • Track service progress

  • Communicate with service providers

  • Make payments and provide reviews

3.4 Admin Web Application

A management platform for businesses to:

  • Manage employees and service providers

  • Monitor orders and service delivery

  • Configure business settings

  • Access analytics and reporting

4. Account Registration and Eligibility

4.1 Eligibility

To use our Services, you must:

  • Be at least 18 years of age

  • Have the legal capacity to enter into contracts

  • Provide accurate and complete information during registration

  • Comply with all applicable laws and regulations

4.2 Account Registration

  • You must create an account to access certain features of our Services

  • You are responsible for maintaining the confidentiality of your account credentials

  • You must immediately notify us of any unauthorized use of your account

  • You may only create one account per person or business entity

4.3 Account Types

We offer different account types for different user roles:

  • Customer Accounts: For individuals and businesses seeking services

  • Worker Accounts: For field service providers

  • Manager Accounts: For businesses managing service operations

5. User Responsibilities and Conduct

5.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:

  • Violate any applicable laws or regulations

  • Infringe on the rights of others

  • Upload malicious code or attempt to compromise our systems

  • Use the Services for fraudulent or deceptive purposes

  • Harass, abuse, or harm other users

  • Interfere with the normal operation of the Services

5.2 Content Standards

Any content you submit must:

  • Be accurate and truthful

  • Not violate intellectual property rights

  • Not contain offensive, discriminatory, or inappropriate material

  • Comply with applicable data protection laws

5.3 Professional Conduct (For Service Providers)

Field workers and service providers must:

  • Maintain professional standards in all interactions

  • Provide services with reasonable care and skill

  • Comply with safety regulations and industry standards

  • Respect customer property and privacy

6. Service Bookings and Transactions

6.1 Service Requests

  • Customers can request services through the Marketplace application

  • All service requests are subject to availability and acceptance by service providers

  • We do not guarantee that any particular service request will be fulfilled

6.2 Pricing and Payments

  • Service prices are set by service providers and displayed in the application

  • All prices include applicable VAT as required by EU law

  • Payment processing is handled through secure third-party payment processors

  • Customers authorize payment at the time of booking

6.3 Cancellations and Refunds

  • Cancellation policies vary by service type and timing

  • Customers may cancel services according to the cancellation policy displayed at booking

  • Refunds will be processed according to our refund policy and EU consumer protection laws

  • For digital services, the 14-day withdrawal right may not apply if service delivery has begun with
    your consent

7. Intellectual Property Rights

7.1 Our Rights

  • BuddyPro and all related trademarks, logos, and branding are our intellectual property

  • The Services, including software, design, and content, are protected by copyright and other intellectual property laws

  • You may not copy, modify, distribute, or create derivative works without our written permission

7.2 User Content

  • You retain ownership of content you submit to our Services

  • By submitting content, you grant us a license to use, display, and distribute it as necessary to provide our Services

  • You represent that you have all necessary rights to grant this license

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

9. Service Availability and Modifications

9.1 Availability

  • We strive to maintain high availability of our Services

  • We do not guarantee uninterrupted access and may experience downtime for maintenance or technical issues

  • We are not liable for any damages resulting from service interruptions

9.2 Modifications

  • We may modify, suspend, or discontinue any aspect of the Services at any time

  • We will provide reasonable notice of material changes when possible

  • Continued use of the Services after modifications constitutes acceptance of the changes

10. Limitation of Liability

To the maximum extent permitted by EU law:

  • Our liability is limited to the amount paid by you for the Services in the 12 months preceding the claim

  • We are not liable for indirect, incidental, or consequential damages

  • Nothing in these Terms limits our liability for death, personal injury, fraud, or other matters that cannot be excluded by law

11. Warranties and Disclaimers

11.1 Service Provider Disclaimer

  • BuddyPro acts as a platform connecting customers with independent service providers

  • We do not employ service providers and are not responsible for their actions

  • Service quality and outcomes are the responsibility of the individual service providers

11.2 Warranty Limitations

  • Services are provided "as is" and "as available"

  • We make no warranties regarding service availability, accuracy, or fitness for a particular purpose

  • Your statutory rights as a consumer under EU law are not affected by these Terms

12. Indemnification

You agree to indemnify and hold harmless BuddyPro, its officers, directors, employees, and agents
from any claims, damages, or expenses arising from:

  • Your use of the Services

  • Your violation of these Terms

  • Your violation of any rights of another party

  • Content you submit to the Services

13. Dispute Resolution and Governing Law

13.1 Governing Law

These Terms are governed by Swedish law and EU regulations applicable to consumer contracts.

13.2 Dispute Resolution

  • We encourage resolving disputes through direct communication

  • For consumer disputes, you may access the European Commission's Online Dispute Resolution platform at

    Online Dispute Resolution
  • Any legal proceedings must be brought in the courts of Stockholm, Sweden, subject to mandatory consumer protection laws

13.3 Consumer Rights

If you are a consumer, nothing in these Terms affects your statutory rights under applicable consumer protection laws.

14. Termination

14.1 Termination by You

  • You may terminate your account at any time by contacting us

  • Upon termination, your access to the Services will cease

  • Some provisions of these Terms will survive termination

14.2 Termination by Us

We may terminate or suspend your account if you:

  • Violate these Terms

  • Engage in fraudulent or illegal activity

  • Pose a risk to other users or our Services

  • Fail to pay applicable fees

14.3 Effect of Termination

Upon termination:

  • Your access to the Services will be discontinued

  • We may delete your account and associated data

  • Outstanding obligations will remain in effect

15. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our
reasonable control, including natural disasters, government actions, pandemics, or technical failures of
third-party services.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full
force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and BuddyPro regarding the Services.

18. Updates to Terms

We may update these Terms from time to time. We will notify you of material changes by:

  • Posting updated Terms on our website

  • Sending email notification to registered users

  • Displaying notice within our applications

Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

19. ContactInformation

If you have questions about these Terms, please contact us at:

20. Language

These Terms are written in English. In case of any conflict between the English version and any translation, the English version shall prevail, except where local law requires otherwise for consumer contracts.

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