TERMS OF SERVICE

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1. ACCEPTANCE OF TERMS

These Terms of Service ("Terms") govern your use of the Fixat mobile application and related services (collectively, the "Platform") operated by BuddyPro AB, Org.nr 559516-1844 ("we," "us," "our," or "Company"). By downloading, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Platform.

2. DESCRIPTION OF SERVICE

Fixat is a digital marketplace platform that connects customers seeking home services with qualified service providers. The Platform facilitates:

• Service discovery and provider matching
• Booking and scheduling of home services
• Communication between customers and service providers
• Payment processing and transaction management
• Review and rating systems
• Service history tracking and follow-up

We act as an intermediary platform and do not directly provide home services.

3. DATA PROTECTION AND COMPLIANCE

3.2 Data Processing Agreements

We maintain appropriate Data Processing Agreements with all third-party service providers in accordance with Article 28 of the GDPR, ensuring your data is protected throughout our service ecosystem.

3.3 Data Protection Officer

For any data protection concerns or questions, you may contact our Data Protection Officer at privacy@buddypro.io.

4. ELIGIBILITY AND REGISTRATION

4.1 Eligibility

You must be at least 16 years old and have the legal capacity to enter into contracts to use the Platform. This age requirement aligns with EU data protection standards.

4.2 Registration Requirements

To access certain features, you must create an account by providing:

• Valid email address
• First and last name
• Phone number
• Address information
• Other information as required by our registration process

4.3 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and up-to-date information
• Notifying us immediately of any unauthorized use

5. USER CATEGORIES AND OBLIGATIONS

5.1 Customers

As a customer, you agree to:

• Provide accurate service requirements and property access information
• Be present or ensure authorized access during scheduled services
• Treat service providers with respect and professionalism
• Pay all fees as agreed upon booking confirmation
• Provide honest and fair reviews based on actual service experience

5.2 Service Providers

As a service provider, you agree to:

• Maintain all required licenses, insurance, and certifications
• Provide services professionally and in accordance with industry standards
• Honor confirmed bookings and provide adequate notice for cancellations
• Maintain appropriate insurance coverage for your services
• Comply with all applicable laws and regulations

6. BOOKING AND PAYMENT TERMS

6.1 Service Booking

• All bookings are subject to service provider availability and acceptance
• Booking confirmation constitutes a binding agreement between customer and service provider
• Service details, pricing, and terms are established through our booking questionnaire system

6.2 Pricing and Fees

• Service prices are set by individual service providers
• Payment arrangements are made directly between customers and service providers
• Distance-based pricing may apply depending on service location
• All prices include applicable taxes unless otherwise specified

6.3 Future Payment Processing

• Payment processing through the Platform may be introduced in future updates
• When implemented, additional terms regarding payment processing will apply
• Current bookings and transactions remain subject to direct arrangements with service providers

7. PLATFORM RULES AND CONDUCT

7.1 Prohibited Activities

You may not:

• Use the Platform for any illegal or unauthorized purpose
• Impersonate another person or entity
• Interfere with or disrupt the Platform's operation
• Attempt to circumvent payment systems or fees
• Post false, misleading, or fraudulent information
• Harass, abuse, or harm other users
• Violate intellectual property rights

7.2 Content Standards

All content you submit must be:

• Accurate and not misleading
• Respectful and professional
• Compliant with applicable laws
• Free from harmful or offensive material

8. REVIEWS AND RATINGS

8.1 Review System

• Reviews must be based on actual service experiences
• Reviews should be honest, fair, and constructive
• We reserve the right to remove inappropriate reviews
• Both customers and service providers may leave reviews

8.2 Review Guidelines

Reviews must not contain:

• Personal attacks or discriminatory language
• Irrelevant or off-topic content
• False or misleading information
• Promotional content or spam

9. DATA AND PRIVACY

9.1 Information Sharing

By using the Platform, you acknowledge and agree that:

• Your complete booking questionnaire responses will be forwarded to service providers you book
• Your contact information will be shared with service providers for coordination purposes
• This sharing is necessary for service delivery and communication
• Service providers may contact you directly regarding your bookings
• Your first name may be displayed with reviews you leave for service providers
• All data sharing complies with GDPR and is conducted on legal bases as outlined in our Privacy Policy

9.2 Location Services

The Platform uses location data to:

• Find and match you with relevant nearby service providers
• Calculate distance-based pricing where applicable
• Improve service recommendations and platform functionality

9.3 Data Protection Rights

You have comprehensive rights under GDPR regarding your personal data, including rights to access, rectification, erasure, and data portability. For detailed information about your privacy rights and our data practices, please refer to our Privacy Policy. Contact our Data Protection Officer at privacy@buddypro.io for data protection inquiries.

10. INTELLECTUAL PROPERTY

10.1 Platform Ownership

The Platform, including all content, features, and functionality, is owned by BuddyPro AB and protected by intellectual property laws.

10.2 User Content License

By submitting content to the Platform, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display such content in connection with the Platform.

11. DISCLAIMERS AND LIMITATION OF LIABILITY

11.1 Platform Disclaimers

• The Platform is provided "as is" without warranties of any kind
• We do not guarantee the quality, safety, or legality of services provided
• Service providers are independent contractors, not our employees
• We do not control or guarantee service provider performance

11.2 Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount paid by you through the Platform in the twelve months preceding the claim.

12. INDEMNIFICATION

You agree to indemnify and hold harmless BuddyPro AB from any claims, damages, or expenses arising from:

• Your use of the Platform
• Your violation of these Terms
• Your interactions with other users
• Services performed by service providers you engage

13. TERMINATION

13.1 Termination Rights

We may terminate or suspend your account immediately if you:

• Violate these Terms
• Engage in fraudulent activity
• Pose a safety risk to other users
• Fail to pay required fees

13.2 Effect of Termination

Upon termination:

• Your access to the Platform will cease
• Outstanding obligations remain in effect
• Certain provisions of these Terms survive termination

14. DISPUTE RESOLUTION

14.1 Governing Law

These Terms are governed by the laws of Sweden without regard to conflict of law principles.

14.2 Dispute Resolution Process

Before initiating legal proceedings, parties agree to:

1. Attempt direct resolution through good faith negotiation
2. Engage in mediation if direct resolution fails
3. Submit to binding arbitration if mediation is unsuccessful

15. GENERAL PROVISIONS

15.1 Modifications

We reserve the right to modify these Terms at any time. Continued use of the Platform after modifications constitutes acceptance of the updated Terms.

15.2 Severability

If any provision of these Terms is found unenforceable, the remainder shall remain in full force and effect.

15.3 Entire Agreement

These Terms constitute the entire agreement between you and BuddyPro AB regarding the Platform.

15.4 Contact Information

For questions about these Terms, contact us at:

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