Version 1.1 · Effective from May 28, 2026

Terms of Service

1. Who you contract with

BuddyPro AB Org. number: 559516-1844 Karlavägen 41, 114 31 Stockholm, Sweden [email protected]

2. Which services these terms apply to

buddypro.io — marketing site
BuddyPro Admin (admin.buddypro.io) — administration tool for company customers
BuddyPro Workforce — field app for employees at our company customers (iOS, Android, web)
BuddyPro Customer Portal (connect.buddypro.io) — customer portal where end customers can see their booked jobs
Fixat — marketplace with a separate database and authentication. Its own terms live at /product/fixat/terms-of-service.

3. Acceptance

By creating an account or using any of our services, you accept these terms. Don't use the service if you don't accept the terms.

4. Account and responsibility

You must be at least 16 years old to use Workforce and Customer Portal, and at least 18 to take out a subscription in Admin.

You are responsible for:

the information you provide
activity on your account
keeping your login details secret
notifying us immediately if you suspect unauthorized access

If you represent a company, you confirm you have authority to bind the company to these terms.

5. Permitted use

You may not:

break the law or the rights of others
attempt to bypass security features
load the service beyond normal use, e.g. via automated scraping or bulk API abuse
reverse-engineer or decompile the service
use the service to send spam or malicious code
impersonate someone else
post false, misleading, or fraudulent information
harass, abuse, or harm other users

6. Service-specific terms

Admin

Company customer. Agreements are entered between BuddyPro and the company that takes out the subscription.
Subscription model. Pricing per the plan you choose, see /pricing.
RUT/ROT filings. We generate the XML files for the company. The company is responsible for uploading the file to Skatteverket and for the accuracy of the claim.
Bookkeeping as a service (Premium+ and Enterprise). We automate invoicing, payroll, and syncing to Fortnox or Bokio. The company remains responsible for the correctness of its bookkeeping.
Not an authorized accounting firm. BuddyPro is not an authorized accounting firm (redovisningskonsult). We provide the tooling and processes, but don't replace your auditor or legal counsel.

Customer Portal

End users. The service is offered to end customers of our company customers so they can see their booked jobs.
Three-party relationship. The contract for the job is between the end customer and the company — not with BuddyPro. BuddyPro provides the portal.

buddypro.io

No account is required to visit the site.
Content is for informational purposes. We don't guarantee against typos or errors.

Fixat

Fixat is a separate marketplace with its own account, database, and terms.
Having an Admin, Workforce, or Customer Portal account does not automatically give you a Fixat account, and vice versa.
Full terms: /product/fixat/terms-of-service.

7. Workforce-specific terms

This section supplements the terms above when you use the Workforce app as an employee of one of our company customers.

7.1 Three parties, two roles

Workforce is a tool your employer has purchased from BuddyPro. Three parties are involved:

You as an employed Buddy
Your employer as our company customer
BuddyPro AB as the platform provider

Employment terms, pay, and job assignments are governed by your employer. BuddyPro only provides the tool.

7.2 Account

Your Buddy account is usually created by your employer. You may need to complete it with:

valid email and phone
profile details
emergency contact
bank details for payroll (if enabled)
other information required for employment or tax reporting

You must be at least 16 to use the app.

7.3 Your obligations as an employee

When using Workforce you commit to:

record working time accurately — clock in when you start and out when you finish
report time-clock errors immediately
follow your employer's policy on attendance and punctuality
not cheat on time reporting
complete assigned jobs according to instructions and within the set time
give truthful updates on job status
keep a professional tone in chat and communication
not share your account or credentials

7.4 GPS, location, and field work

For jobs that require it:

The app can record GPS position at the start and end of a job
Geofencing can be used to confirm you are at the correct workplace
Travel time between jobs can be logged
The extent to which this happens is set by your employer and described in the Privacy Policy

GPS is only active during working hours and only for job-related purposes.

7.5 Jobs, job pool, and performance

Jobs are assigned by the employer, either directly or via a job pool where you can pick up jobs yourself
Accepting a job is a binding work assignment
The employer can restrict or close access to the job pool
The app measures execution time, completion rate, and similar metrics. The employer uses these for planning and follow-up. You have the right to see your own performance data.

7.6 Pay and compensation

The app calculates pay based on registered time and completed jobs
Final pay is determined by your employer
You are responsible for flagging any errors in your pay
Bank details are handled according to applicable rules

BuddyPro makes no warranties that payroll calculations in the app are tax-compliant. The employer is responsible for reporting wages, taxes, and contributions correctly to the Swedish Tax Agency (Skatteverket).

7.7 Termination of Workforce access

Your access to Workforce can end when:

your employment with the company ends
your employer terminates its agreement with BuddyPro
you breach these terms or your employer's policy
you cheat on time reporting or other data
the law or a public authority requires it

Employment-related data may be retained for a period after termination to meet legal requirements (tax, accounting, employment law).

8. Pricing and payment

Prices are shown at /pricing. Invoices are issued monthly or as agreed. Add-ons (SMS, extra capacity, analytics) are charged per the price list.

Payment is by invoice with 30-day terms unless otherwise agreed. Late payment can result in service restrictions or termination.

Consumer prices shown in the service include VAT per EU rules.

9. Intellectual property

BuddyPro owns the service, source code, trademarks, and all content we provide. You own your own data. You grant BuddyPro a limited right to process your data to deliver the service — nothing more.

We may use, display, and process content you upload to the extent required for the service to function.

10. Disclaimers and limitation of liability

The Services are provided "as is". We make no guarantees regarding uninterrupted or error-free access.

To the extent permitted by applicable law, BuddyPro's total aggregate liability to you for any claim relating to these terms or your use of the Services is limited to the fees you have paid to BuddyPro in the preceding 12 months. We are not liable for indirect damages (lost profit, data loss, reputational harm) to the extent permitted by law.

Nothing in these terms excludes or limits our liability for fraud or fraudulent misrepresentation, death or personal injury caused by our negligence, or any liability that cannot be excluded under mandatory Swedish or EU law.

If you are a consumer, these terms do not affect your statutory rights under Swedish consumer law (konsumentköplagen, konsumenttjänstlagen) or applicable EU consumer protection legislation.

11. Security and confidentiality

We process your data according to our Privacy Policy.

Where BuddyPro processes personal data on behalf of a company customer, the parties are bound by the Data Processing Agreement (DPA) available at buddypro.io/legal/dpa, which forms part of this agreement. By accepting these terms, the company customer also accepts the DPA.

We follow Article 32 GDPR and apply technical and organizational measures to protect your data. These include encryption in transit and at rest, access controls, separate schema per company customer (tenant isolation), regular security testing, backups, and training for staff who handle personal data.

You are responsible for keeping your login details secret and reporting suspicious activity immediately.

12. Suspension and termination

You can terminate your account at any time. Termination takes effect from the next billing period.
We can suspend or end your account in case of material breach, abuse, or non-payment. We notify you when possible.